Frequently Asked Questions

Find answers to the most commonly asked questions about finding or booking a shared house, including payments, costs, moving in, contracts, and our culture.

Tenant FAQs

Living Together & Culture

It is important to us to pair you up with housemates you'll get along with as best as possible. That's why we take into account both your preferences and those of current and incoming tenants.
 
We ask potential tenants to have a short video interview with us before signing any contract. This is so we can get to know you and so we can answer any questions you have.
 
We will connect you with your new housemates once all housemates have signed their contracts and paid their deposits.

Shared Homies operators are first and foremost about community, networking, and building relationships.

We have helped all sorts of tenants, such as foreign exchange students, but we specialize in building networks among young professionals.

Check out our Testimonials page to learn about how several of our tenants work in startups and small business.

Shared Homies can definitely help you and your friends find a place to live together. Most Shared Homies (and our partners) houses hold up from 3-4 people.

We have partnerships with several Korean and foreigner real estate agencies and can work with you to find an entire whole unit for you and your friends.

Reservations

Shared Homies is the only booking and listing housing service in Korea that provides end-to-end guidance for tenants.

 

  1. Start by Exploring all shared housing listings or by starting with our Neighborhoods.
  2. Fill out our tenant survey.
  3. Find a housing listing you like.
  4. Make an account and either book a tour or send the operator a message with your questions.
  5. Confirm with Shared Homies or your operator.
  6. We'll send you an application. After reviewing, we'll send you a housing contract (Korean, English).
  7. Review and sign the contract, then upload it to our platform - no email tag needed!
  8. Pay the security deposit and first month's rent as instructed below to secure your room!

For Shared Homies, our number 1 priority is satisfying the tenant and helping out the operator. This is why unlike other shared housing sites, we try to put our tenants in the best room for them based on their preferences, not our own or just what we have available.

 

This is why we work with dozens of shared housing operators and real estate agencies to get YOU the room and housemates you deserve.

 

If we don't have the room, we'll find it for you even if it's with someone else!

Both are always available!

 

Unlike other shared housing spaces, we do not have a restrictive calendar blackout period. We always have short- and long-term rooms available either in our houses or our partners.

 

Our priority is helping YOU find the room at your right time, not filling our rooms according to our schedule.

Contracts

All housing contracts - including those for Shared Homies houses and partner houses - can be in Korean or English.

Absolutely! Shared Homies stands apart because our business model is dependent on us satisfying your interests.

 

We will walk you through every part of the contract and what it means in different situations.

 

The safer you feel about your living situation, the better that is for us. Win-win!

Shared Homies wants our tenants and operators to have instant and constant access to their contract and financial details

 

That's why we don't use e-mail for delivering contracts - E-mails can get lost or deleted easily. It's not easy to find a 6-month old email.

 

Instead, we use a secure eSign document delivery platform with a dashboard so you can receive and upload your contract - why wait around?

If you want to stay longer, please give us a call, Kakao message, or email 30 days before the end of your contract - the earlier the better!

 

If you have any long-term discount and notify us you're leaving early, your rent will be adjusted.

Payments

International Payments

Security Deposit & Rent

Shared Homies has a verified business TransferWise account for international payments.

We accept US Dollars and Euros.

 

Domestic Payments

Online Banking

If you have Korean online banking, you can do a direct bank transfer to the Shared Homies bank account.

Our business registration info is available upon request

Cash

You can pay directly into our bank account by visiting any local Korean bank branch - you'll need your passport and our bank account number.

The contract we recommend housing managers use states that tenants receive their deposits immediately upon moving out. 

International Refunds:

Your security deposit will be refunded within 3 business days via your original transfer method.

Domestic Refunds:

Your security deposit will be transferred to your bank within 3 business days.

We use Transferwise for US-based or international payments.

We use online bank transfers for people in Korea.

Unfortunately, no. When you agree to stay in one of our or our partners' houses, you are agreeing to cover the bills equally.

No, this is not possible or enforceable.

 

We understand that a perception of unfairness can wreak havoc on a housemate relationship. We ask that you first try to come to a resolution. However, if the imbalance is due to excessive guests, then we may step in.

Of course. All we need is a notification or email letting us know from whom the deposit or rent is being sent.

Extras

Absolutely! We will reduce your rent by 30,000 won per month.

You bet! Shared Homies is the fastest-growing housing startup in Seoul, so we're always looking to connect with those who can help us.

 

We offer a discount of 100,000 KRW per month for certain services, such as content creation and blog writing. We have SEO and content marketing specialists to help you out!

Moving In

We are standing by to help you with the move in process. We partner with moving truck services and can easily get you set up.

 

Our process involves us, if allowable, shaking your hand in person!

Operator FAQs

Platform & Services

Think of Shared Homies like a 3PL (3rd party logistics) company for your houses! We are able to take care of almost anything related to property and housing management for shared houses.

 

  • Check out how our Platform can help operators.
  • Read about how we help operators.
  • Read about our services (fulfillment, lead generation, payment processing, and housing management) below.

We have the biggest shared housing tenant and operator community in Korea. We utilize our community and expertise to find operators tenants according to their criteria.

 

Tenant fulfillment means that we utilize our community and expertise to find tenants according to operators' criteria.

 

For example, if a partner needs to fill a 6-month contract, we find a tenant ready to book for 6 months. We hand deliver that to the operator, which is the end of the interaction. Tenant management such as rent collection is still done by the operator.

Lead Generation involves us sourcing warmed leads from our huge community of tenants and operators. 

 

This is often best for real estate 부동산 agencies looking for a higher volume of prospects.

 

We do not fulfill or guarantee that the tenant will book, however, so a part of the marketing and engagement process is still up to the operator.

Both of Shared Homies' founders are experienced housing operators and managers - We provide our expertise to Korean and independent foreigner housing managers who have the following goals:

  • Attract more and higher quality tenants
  • Learn how to book tenants faster
  • Communicate with tenants more effectively to avoid misunderstandings
  • Write a housing contract that is fair and protects both sides
  • Furnish and decorate rooms easily and cheaply
  • Resolve conflicts between housemates from different cultures

Payment processing means that we will take on the role of deposit and rent collection and holding for our operators who need help managing their cash flow.

 

We automate the entire process for our operators and take on the role of reaching out to tenants to collect rents on a timely basis.

 

We offer on-platform payment options such as a virtual bank account, so that tenants don't need to visit the bank or use banking certificates.

Housing management means that Shared Homies will take on a management role for our operator partners.

 

The housing contract with the Korean owner will still be in the operator's name, but the operation, branding, and price structures will be managed entirely by Shared Homies.

 

This service is perfect for those with capital who want to establish a track record as a shared housing operator but either don't have any experience or want to benefit from our industry-leading expertise, community, and resources.

 

Feel free to contact us at hello@sharedhomies.com or our Kakao chat if you are interested in leveling up in Korea!

Payments & Processing

If you are using our tenant fulfillment or lead generation services, then you are purchasing a service with a discrete end point.

 

We source, confirm, and deliver tenants or warmed leads to you directly in exchange for payment upfront.

 

You can see more here.

If you are using our payment processing or housing management service, you are purchasing an ongoing, recurring service.

 

We provide full onboarding (in-person or virtual), a welcome packet, and resources.

 

Payment for management services will be done upfront.

 

Payouts of tenant rents will be subject to a 2.5% fee and will be made 3 business days after we receive rents and deposits from tenants.

 

You can learn more by contacting us.

We use Transferwise for international payments.

 

We use an bank transfers on our platform using a virtual transfer processor for domestic payments.

Platform & Community FAQs

Kakao Group Chat

Our Kakao housing group chat is the largest, fastest-growing housing community in Korea without a doubt!

You can use the housing group chat to talk to verified Homie operators.

We also have a Seoul Homies Kakao group chat full of 100+ members where we discuss life in Korea.

We started the group chat because we are shared housing operators ourselves. We saw tenants' and operators' concerns about mistrust, inconsistency, and shady operators and realized there was a need for Shared Homies to build a community connecting trustworthy operators with tenants.

 

Here is the link to the Kakao housing group chat

Here is the link for the Kakao Seoul Homies group chat.

Contact us in our support chat if you have questions.

Support & Contact

You can contact us via our contact page.

 

You can send an email to Stephen at hello@sharedhomies.com.

 

You can send an email to Andrew at andrew@sharedhomies.com.

We are available to answer questions and chat in our Kakao support chat.

Please note, our timezone is KST and we typically respond from 9:00 am - 10:00 pm KST.

Our Homie tenants and operators will be given an onboarding packet with ways to contact us privately.

You can also contact us at our contact page or Kakao support chat.

Why our users love Shared Homies

Dashboard

Our platform has everything our Homie operators need to contact, understand, and book tenants - from a stats dashboard to a full messaging system.

Global Tenants

Shared Homies and our operator partners specialize in catering to foreigners who want to live in Korea. Our houses are full of young professionals working in startups and studying Korean - we're building a global network.

Easy Listings & Payments

Our platform makes it easy to list shared houses for rent and to collect payments - our tenants simply log on and pay via our platform, and we send you the money!

Actionable Tool

By listing on Shared Homies, our operators are able to reach tenants in a multi-channel manner - our Kakao group chat, social community, and SEO-optimized blog.

Community engagement

Attract more tenants by building a stellar online reputation in our fast-growing shared housing community. We understand how to build trust and excitement in the foreigner community.

Easy-to-use Interface

Switch easily between Customer & Operator roles in your Dashboard. Keep track of your bookings, listings, and payments in our beautiful backend.

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